FAQ


BOOK SEGWAY TOUR - My preferred date is not listed - what to do !?

No problem! To start a new tour just go to Contact and fill out the form for your individual tour! Then the appointment will be checked and, if available from our site, put online so that other guests can also book. If you have choosen “private tour” so of course you will be only among you!

E-Bikes - Why rent instead of buy !?

Good e-bikes start priced at about 3000, – EURO. However, many do not know that electric vehicles of any kind, apart from the annual service, need more attention to ensure safety and fun. For example if you forget the battery, which is already limited in its lifetime, to keep on a certain charge level, it inevitably leads to a total discharge and thus to a defect. A new battery costs between 750 and 1200 euros.

Further advantages:

always a current high-quality model
no maintenance costs
liability insurance included
fully comprehensive insurance included

Also a long-term rental is possible -> see fees overview

All prices include liability and comprehensive insurance!

 

 

Can I or start with a group outside of Altenberg?

You know yourself better in your environment and want to start from there? We also can plan a guided tour for your somewhere else. Of course you can also also pick up the vehicle. For private groups, clubs or corporate events such as opening ceremonies, fairs or ingenious pastime with the customer, …. we also deliver …. and you can start after a short training at your desired location!

Can I cancel without a reason for free?

If you cancel your reservation up to 72 hours before departure, of course there will be no cancelation fees for you, after that we have to withhold or charge 50% cancellation fee. Refunds will be made exclusively in the form of vouchers.

Can I rent SEGWAYS without a guide?

Yes, in addition to guided tours, at CROSSTOURS you also rent the SEGWAYS without
a guide. Please note that you should already have experience with the device.
Since it is so easy to learn to drive, you easily become careless and can hurt yourself or even others.

Can children drive SEGWAY and what is the min. ans max. allowed weight?

After the StVO rules for bicycles are to be considered, Segways are for children in
accompany adult, from 10 years old.

In addition, however, according to the manufacturer must comply with a minimum weight of 45 kg
(which 10-year-olds often do not have yet). Because the Segways with weight shifting
is to accelerate and brake and have a considerable dead weight is
make this regulation meaningful and to note.

The size is usually not a problem as we adjust the handlebar in height
can. If the child does not meet the minimum requirement for the Segway, then
The child still with a children’s e-bike (limited to 20km / h) accompany the tour.
Also a maximum weight prescribes the manufacturer: You should please not more than 118
kg on the scale.

As an alternative for your child, we offer the Kids E-Mountain Bike from KTM, with which children can easily accompany the tour!

 

What to do in case of bad weather (rain)?

a) For guided tours:

If the weather forecast undoubtedly predicts bad weather, a tour will be held
canceled the night before. If the weather situation is uncertain, we come back
to you to decide with you whether you want to drive in changing weather conditions.

If you cancel, you can decide when you want to catch up on the tour.
If heavy rain sets in during a tour, we have to stop the tour
and drive straight back. Should that happen in the first half of the tour
(up to 75 minutes after agreed meeting point), the tour is repeated for free – should
the tour must be shortened in the second half, it is considered completed

b) In the rental applies:

In the rain, of course, can be canceled until 2 hours before free.

 

How many participants are possible?

Whether e-mountain bike or Segway, we are flexible and have the air for your own
individual tour.

Segway tours up to a maximum of 40 people – Please use the request form for this, we create
you like the right offer!

E-mountain bikes can be arranged for up to 40 people – please use this
Inquiry form, we will gladly make you the right offer!

 

When can I pick up the e-bike and when do I have to bring it back?

We are flexible here. You can also pick up the E-MTB from 6:00 am on the return date
also return at 22:00 clock.
Simply carry your desired pick-up time and the request-return time
just before the completion of the order under “comments on the order” and we will
try to comply with your wishes.
If we do not contact you after receiving the booking, that will be fine for us and you
can rest assured.
For pick up and return outside business hours, just call 0677/61 61 39 54.

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